PURCHASING ACCOUNTS

You may be eligible for a credit purchasing account with us. Contact our sales team for more information.

CURRENCY

We can accept payments in most major currencies, but would prefer payments to be made in Sterling (GBP). Payments made in other currencies may be subject to additional charges.

WAYS TO PAY

Bank,Wire And Chaps

To pay for your purchase using Bank/Wire/Chaps Transfer simply instruct your bank to send the full amount as shown on our Quotation/Proforma Invoice. Please ensure you send your reference Invoice number with the payment.

Credit Or Debit Card Payments

We accept most of the major credit and debit cards including Visa, MasterCard and American Express. There may be an additional charge for paying by credit card depending on the card type and value of the transaction.

Paypal

To pay by PayPal, please make payment to the following email address: [email protected]

Cheques

We accept cheques, please contact our sales team for more information.
We may be able to accept alternative payment methods, please contact our sales team for more details.

DELIVERY INFORMATION

There are various shipping options available to each country. Shipping methods and costs are clearly shown on all quotations.
Shipment and Delivery Dates All Obso quotations will have a delivery date, this date is for delivery to your pre-agreed delivery address or collection facility. Orders made after the initial Quote date will need to be counted as that day plus the day range given, excluding any weekends or bank holidays.
If you notice delivery dates have changed on any confirmation please contact Obso immediately so we can try to resolve the issue. Couriers for your order will be confirmed in any order confirmations.

FAST DELIVERY

Our official logistics partner is DHL, although we may sometimes use alternative carriers for logistical or operational reasons.
All stock items normally ship from one of our warehouses within 24 hours of receipt of payment. Delivery times are detailed on all quotations and various options, including Next Day Delivery to many locations, are available. We can also offer same day and Saturday deliveries on request.
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the carrier's name and a tracking number with a link to their website.

ARRANGE YOUR OWN SHIPPING

You can arrange a courier of choice or use any company account should you desire, in this case you will need to inform Obso Ltd of your chosen delivery partner.
We accept no responsibility/liability for goods lost or damaged whilst in transit if you choose your own courier. It is the responsibility of you and your shipping company to resolve any issues directly with each other.

LOCAL CUSTOMS CHARGES

It is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.

DELAYED ORDERS

There may be many reasons why you have not received your order when you expect it. Please contact our sales team and we can determine what the delay is. We will always try to resolve any issue as quickly as possible.

WARRANTY

All hardware Products sold by Obso Ltd are covered by our replacement warranty during the warranty period, which is generally 24 Months for new items. The warranty period begins to run on the date the product is shipped to the customer (the invoice date).

Should any product supplied by Osbo fail within the first 14 days we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.

If a problem occurs after the initial 14 days our standard warranty terms apply.

REPAIR, REPLACE, REFUND

We will discuss with you the best solution for whether it be a replacement with an equivalent part or repairing your part with one of our partners. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.

RECONDITIONED, EXCHANGED & NEW PRODUCTS

All products supplied by us are guaranteed to be in working condition and are covered by a minimum of our 12-month returns warranty.

All warranties will be honored by Obso Ltd and not the part manufacturer. If the item fails within 24 Months for new items or 12 months for pre-owned from the date of delivery, please return it for a free repair or replacement.

Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.

In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. This includes any liability for consequential or indirect damages or loss of profits.

RETURNS POLICY

Contact us at [email protected] for returns. Please quote the reference number from your quotation/invoice, all items supplied or repaired by us are fully tested and carefully packed before shipping. If we receive no communication from you within 7 days of delivery regarding any issues with the items, we will assume you have received the items in full working order and with no problems.

RETURNING AN ITEM

If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item.

All products must be returned entirely complete, including all original manufacturer’s boxes with seals intact, packing materials, manuals, cables, and any other accessories provided by Obso Ltd. in the original shipment. Obso Ltd. reserves the right to refuse the return of incomplete products or to charge a minimum 20% restocking fee for returns that are accepted.

This returns policy excludes software and specially manufactured products

We will authorise the return of an item in the following cases:

FAULTY WHEN RECEIVED

We offer a full minimum of 12 Months warranty on all reconditioned and new parts. If you have any problems within 12 months from the date of delivery then please contact our Sales Team who can help. Please see our warranty page for full terms and conditions.

DAMAGED IN TRANSIT

If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier. The Customer should not return any damaged items until they are instructed to do so by Osbo Ltd as they may be subject to inspection from the courier company.

INCORRECT ITEM SENT

If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.